How can I contact FeednFind?
You can reach us at info@feednfind.com. Our customer care team is ready to assist you with any questions, issues, or updates regarding your order.
Do you ship worldwide?
Yes, we ship to most countries globally.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this time, your order will begin processing and can no longer be changed. However, you may return it for a full refund once received.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday, excluding holidays. Processing typically takes 1 to 3 business days, and your order will ship the following day.
How long will it take to receive my order?
Most orders arrive within 2 to 4 weeks, depending on your location and local customs processing.
What if I don't receive my order?
If your order hasn’t arrived within 30 days from the shipping date, you qualify for a full refund.
Will I be charged customs or taxes?
Prices are listed in USD and are tax-free. Depending on your country’s laws, you may be required to pay customs duties or local taxes when your order is delivered. These fees are the responsibility of the customer.
How do I return an item?
To start a return, contact us at info@feednfind.com. We'll assist you through the process.
What if I receive a damaged or incorrect item?
Please email us with your order number and a photo of the item(s) received. We'll correct the issue as quickly as possible.
When will I receive my refund?
Refunds are issued to the original payment method within 7 to 10 business days after we receive your return or approve your cancellation. If you don’t see the refund in your account, please contact your card issuer or bank, as posting times can vary.